Overview
We want you to be completely satisfied with your purchase from Rudra Jewels. If for any reason you are not satisfied with your order, we offer a hassle-free returns policy. Please review the details below:
Eligibility for Returns:
- We accept returns within 30 days of the purchase date.
- The item(s) must be unused, in their original condition, and with all tags and packaging intact.
- Customized or personalized items may not be eligible for return unless they are defective or damaged.
Return Process:
- To initiate a return, please contact our customer support team.
- Provide the order details, reason for the return, and any supporting information or images if applicable.
- Our customer support team will guide you through the return process and provide a return authorization if necessary.
Return Shipping:
- The customer is responsible for the return shipping costs unless the item(s) received were defective, damaged, or incorrect.
- We recommend using a trackable shipping method and obtaining proof of postage for your return shipment.
Refund or Exchange:
- Upon receiving and inspecting the returned item(s), we will process the refund or exchange as per your request.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed based on the availability of the desired item(s).
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
- Provide detailed information and any supporting evidence, and we will assist you in resolving the issue promptly.
Please note that our returns policy is subject to change without prior notice. We recommend reviewing this policy periodically or contacting our customer support team for the most up-to-date information.
We are committed to ensuring your satisfaction and will do our best to assist you with your return or exchange request. If you have any further questions or concerns regarding our returns policy, please feel free to reach out to us at admin@rudrajewels.com. Thank you for shopping with us!